Plans & quotas

Need more? Talk to us about Enterprise. Prices and currencies on the pricing page.

How messages are counted

One message = one AI answer.Your customers' questions are never counted. Greetings, the welcome message, and quick prompts are free. Messages sent through the API, MCP, and the Playground count the same as widget messages.

Most competitors count both sides of the exchange, so a “2,200 message” plan is really about 1,100 conversations. Ours isn't.

How pages are counted

One page = 2,500 characters of cleaned text. Re-syncing a document doesn't double-count it — only the difference applies. Deleting a document returns its pages to your quota.

Voice minutes

Metered separately from messages, counted while a voice session is open. Minutes reset monthly and don't roll over.

Trial and downgrades

Every new account gets 7 days of Growth, free, no card. When the trial ends you move to the free tier — your bot, knowledge base, and conversations stay intact. If you downgrade later, content over the new limits isn't deleted; you just can't add more until you're under the cap. Paid-only features (like hidden branding) switch off immediately.

Rate limits

Requests per minute scale with your plan and apply per bot for the widget and per token for the API. A 429 response includes a Retry-After header.